FAQ

Q: Whats is your main products line ?

We are professional manufacturer of electronic cigarettes.
Now the main products are Vape Pod, Vape Cartridge, Disposable Vape Pen, Vape Battery, disposable vape pod
Vape accessories and Packages.

Q: Can I place sample order?
Sample order is welcome to test our quality and service.
 
Q: Can I print my logo?
Yes,OEM/ODM service is available.
Print logo on the plastic / ceramic/ glass mouthpiece, battery body, etc.
Laser logo on the heating base, battery bottom cap,etc.
Different battery light colors are available.

Q: How to order the products ?

1) Please let us know the model, quantity you need, Get Latest Quote.
2) Confirm order details, Reach Trading Intention, the PI will be send to you soon.
3) After payment, we will ship out to you in 1-3 business days(sample order).
4) Payment: Alibaba/Paypal/Western Union/TT.
5) Shipping Method: DHL/UPS/FedEx/TNT/or customized option. It will take 3-7 days.

Q: Products Wanrranty ?
1) We offer 12 months warranty for cartridges and 12 months warranty for batteries.
2) Kindly send the description, pictures, videos about defective goods(not caused by human), after check and confirmed with, we will send free replacements together with your next order.

Q: Lead Time ? 

1) Sample Order: Within 1 working day

2) Wholesale Orders: 3 working days for small order, 5~7 working days for bulk orders with no customers logo

3) OEM Order: 7~15 working days according to different craft and quantity

Q: Delivery time: 

1)Sample order: 1-3 days;
2)Bulk Order: 4-7 days;
3)OEM Order: About 10-14 days;
4)ODM Order: About 1 month.

Q: Payment Terms: 
T/T, Western Union, Paypal, Alipay